Privacy Policy

Last Updated: 12-11-2025

Introduction
Welcome to Lavin Lase. We are committed to protecting your privacy and handling your personal data with care and responsibility. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website Lavin Lase – Be Special for someone, use our mobile application, or interact with us in any other way.

This policy is published in accordance with the provisions of the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our services.

1. Information We Collect
We collect the following types of personal data to provide and improve our services to you:

  • Personal Identifiers: Name, email address, phone number, shipping and billing address.
  • Commercial Information: Records of products purchased, order history, and customer service interactions.
  • Payment Information: Credit/debit card details, UPI IDs, or other payment instrument details.
  • (Note: We do not store your full payment card details. This information is processed directly by our secure, PCI-DSS compliant payment gateways.)
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services, including clickstream data and the full Uniform Resource Locators (URL).
  • Correspondence: Any communication you send to us (e.g., emails, chat logs, social media messages).

2. How We Use Your Information
We use the personal data we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you important account-related updates.
  • For Marketing (with your consent): To send you promotional messages, newsletters, and information about new products, special offers, or other information which we think you may find interesting. You can opt-out of these communications at any time by clicking the “unsubscribe” link in any email or by contacting us.
  • To Improve Our Services: To analyze how customers use our website and services, to troubleshoot technical issues, and to improve our website, products, and user experience.
  • For Security & Fraud Prevention: To keep our website and users safe, to prevent fraudulent transactions, and to protect against misuse of our services.

3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds as per the DPDPA, 2023:

  • For the performance of a contract with you (e.g., to deliver the products you ordered).
  • For compliance with a legal obligation.
  • For legitimate interests pursued by us (e.g., improving our services, fraud prevention), provided that such interests do not override your fundamental rights.
  • Based on your explicit consent, which you can withdraw at any time (e.g., for marketing communications).

4. How We Share Your Information
We do not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

  • Service Providers: We share your data with trusted third-party service providers who assist us in our operations, such as payment processors, delivery partners, cloud hosting services, and marketing agencies. These partners are bound by contracts to keep your information confidential and use it only for the purposes we specify.
  • Legal Compliance: We may disclose your data if required by law, a court order, or a government authority (like a tax authority) to comply with a legal obligation.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the new entity.
  • To Protect Our Rights: We may share information to enforce our agreements, protect the rights and safety of our company, our customers, or others.

5. Data Storage and Security

  • Data Retention: We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by law.
  • Data Security: We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. International Data Transfer
Your data is stored and processed on servers located within India. We will not transfer your personal data outside the territory of India unless such transfer is made to a country or territory notified by the Central Government as having an adequate level of data protection, or under a specific contract approved for this purpose.

7. Your Rights Under the DPDPA, 2023
As a data principal, you have the following rights regarding your personal data:

  • Right to Access: You can request a summary of the personal data we hold about you and how we use it.
  • Right to Correction: You can request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions (e.g., we may need to retain data for legal compliance).
  • Right to Grievance Redressal: You have the right to readily available means of grievance redressal.
  • Right to Nominate: You can nominate another individual to exercise your rights in the event of your death or incapacity.
  • Right to Withdraw Consent: You can withdraw your consent for the processing of your data at any time, where processing was based on consent.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

8. Cookies and Tracking Technologies
Our website uses “cookies” and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings. However, this may limit your ability to use certain features of our website.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us:

  • Email: connect@lavinlase.com / lavinlase09@gmail.com
  • Phone/WhatsApp: 8003870058 Whatsapp only/-
  • Address: Near Panchmukhi Hanumaan Mandir, New Bus Stand,Behror, Alwar