Last Updated: 10 September 2026

At LavinLase, we aim to make your order experience simple, transparent, and reliable.

1. Shipping Availability

We currently deliver orders across India.

Orders are shipped to the address provided by the customer during checkout. Please make sure your shipping information, including your phone number and PIN code, is accurate before placing your order.

LavinLase is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During launches, sales, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will try to keep you informed.

3. Delivery Time

After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times are estimates and are not guaranteed.

Remote locations, public holidays, weather conditions, courier disruptions, or other circumstances outside our control may cause delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

If an order qualifies for free shipping, the applicable shipping charge will be shown as ₹0 at checkout.

5. Order Tracking

Once your order has been shipped, we will provide tracking information through the contact details associated with your order, where available.

You can use the tracking information to check the status of your shipment.

6. Delayed or Lost Orders

If your order appears to be significantly delayed, please contact us at:

Email: connect@lavinlase.com

WhatsApp: +91-8003870058

We will check the shipment status with the relevant courier partner.

If a shipment is officially confirmed as lost, we will work with you to resolve the issue in accordance with our applicable refund/replacement policy.

7. Delivery Attempt

Please ensure that someone is available to receive the package when delivery is attempted.

If a shipment is returned to us because of repeated failed delivery attempts, incorrect address information, or refusal to accept the package, additional shipping charges may apply if you request the order to be shipped again.

Cash on Delivery (COD)

COD is available on eligible orders and locations.

COD availability may depend on the delivery PIN code, order value, product availability, courier restrictions, and other operational factors.

The final amount payable for a COD order will be clearly displayed during checkout.

COD verification

For certain COD orders, we may contact you to verify the order before dispatch.

If we cannot verify the order, we may cancel it before shipment.

COD cancellation

If you want to cancel a COD order, please contact us before the order is dispatched.

Once a COD order has been shipped, cancellation may no longer be possible.

Refused COD orders

Please do not place a COD order unless you genuinely intend to receive it.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future orders.

Return & Exchange Policy

1. Our Policy

We want you to be happy with your LavinLase purchase.

We accept eligible returns and exchanges in accordance with the conditions below.

Eligible reasons

You may contact us if:

  • You received a damaged product.
  • You received the wrong product.
  • You received the wrong size due to an error on our part.
  • You want to request an eligible size exchange.

Size exchanges are subject to availability.

2. Return / Exchange Window

Requests must be submitted within 7 days of delivery.

For damaged or incorrect products, please contact us as soon as possible after receiving the order and provide clear photographs/videos of the product and packaging where requested.

3. Product Condition

For a size exchange or eligible return, the product must:

  • Be unused.
  • Be unwashed.
  • Not have been worn outside for use.
  • Have all original tags attached.
  • Be returned in its original condition and packaging.
  • Not contain stains, perfume/deodorant marks, damage, or signs of use.

Products that do not meet these conditions may be rejected.

4. Size Exchange

If you ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to:

  • Product availability.
  • The product being unused and in original condition.
  • The requested size being available.

If the requested size is unavailable, we will communicate the available options.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

  1. Email us at – connect@lavinlase.com.
  2. Provide your order number.
  3. Provide clear photographs/videos showing the issue.
  4. Do not wash or use the product.
  5. Wait for our instructions before sending anything back.

After verification, we will determine the appropriate resolution, which may include replacement, exchange, or refund as applicable.

6. Non-Returnable Conditions

We may not accept a return or exchange if the product:

  • Has been worn or washed.
  • Has been damaged after delivery.
  • Has missing tags.
  • Shows signs of use.
  • Has been altered.
  • Has stains, odors, or other signs of wear.

Refund Policy

If a refund is approved, the refund amount and method will depend on the reason for the return and the circumstances of the order.

For prepaid orders, approved refunds will generally be processed to the original payment method, subject to payment-provider processing times.

For COD orders, if a refund is approved, we may require the customer to provide accurate bank account/UPI details for processing the refund.

We will not ask customers to share sensitive banking credentials such as OTPs, PINs, CVVs, or passwords.

Cancellation Policy

You may request cancellation of your order before it is dispatched by contacting us at:

connect@lavinlase.com

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is approved for a prepaid order, the applicable refund will be processed according to our refund policy.

Contact Us

For questions regarding shipping, returns, exchanges, refunds, or COD orders:

LavinLase

Email: connect@lavinlase.com
WhatsApp:+91-8003870058